Privacy Policy

Privacy Policy

Last updated: April 10, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your Personal Data when You use Our Website, the Application and the Service and tells You about Your privacy rights and how the law protects You.

1. INTERPRETATION AND DEFINITIONS

1.1.

The words of which the initial letter is capitalized have meanings defined under the following conditions.

1.2.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to WhiizU, the software program provided by the Company.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TraniVerse Sports Technology Inc, 13F.-1, No. 27, Ln. 169, Kangning St., Xizhi Dist., New Taipei City 221425, Taiwan.
Controller has the meaning as in Art. 4 no. 7 GDPR.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual in the sense of Art. 4 no. 1 GDPR.
Our Website is the website www.whiizu.com.
Service refers to the Application.
Processor means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service.

2. CONTROLLER

Controller in the sense of the GDPR is
TraniVerse Sports Technology Inc,
13F.-1, No. 27, Ln. 169, Kangning St.
Xizhi Dist., New Taipei City 221425,
Taiwan

Managing director(s): Scottie Chen

Registered TraniVerse Sports Technology Inc. (WhiizU)

Telephone: +886 2 26923382

3. COLLECTING AND FUTHER PROCESSING YOUR PERSONAL DATA

3.1. General

While visiting Our Website, download Our Application and using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You or such personally identifiable information may be automatically be collected. Personally identifiable information may include, but is not limited to:

  • Identifying data: such as email address, Your customer number, Account log in information and password;
  • Optional: age, gender, name, date of birth;
  • In-app commercial information such as information regarding the Services with which you engage, including rides and other events; in-app shopping histories; and payment information;
  • Website commercial information such as payment method and payment-related information;
  • Usage Data;
  • Data collected while using the application

3.2. Usage Data

  1. Usage Data is collected automatically when visiting Our Website or using the Service.
  2. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  3. When You access Our Website or Our Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
  4. We may also collect information that Your browser sends whenever You visit Our Website or when You access the Service by or through a mobile device.
  5. We collect and process this Usage Data for the purpose of enabling You to visit the pages of Our Website and / or download Our Application and use Our Service.

3.3. Download Our Application

  1. When You download our Application, certain personal data required for this purpose is transmitted to the relevant app store (e.g. Apple App Store or Google Play), such as Your email address, user name, customer number of the downloading account, individual device identification number and the time of the download.
  2. We have no influence on the collection and processing of this data, which is carried out exclusively by the app store You have selected. Accordingly, We are not responsible for this collection and processing; the responsibility for this lies solely with the app store. You can therefore find the relevant information on data protection at the respective app store.

3.4. Information from Third-Party Social Media Services for Log in

  1. The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
    • Apple
    • Google
    • Strava
    • WeChat
  2. If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, You connect Your Third-Party Social Media Service’s account with Our Application. Your Third-Party Social Media Service transfers to us apart from Personal data necessary for the purpose of enabling You to create an account for downloading Our Application and using Our Service such as Your name and email address other Personal Data also that is already associated with Your Third-Party Social Media Service´s account such as Your activities or Your contact list. We collect and process this Personal Data for the purpose of enabling You to create an account for downloading Our Application and using Our Service.
  3. Your Third-Party Social Media Service may also be able to collect data about Your use of the Application and use it to create profiles for advertising purposes. We have no influence on how Your Third-Party Social Media Service uses such data. You can find out more about this for
    • Apple under https://www.apple.com/legal/privacy/
    • Google under https://policies.google.com/privacy/
    • Strava under https://www.strava.com/legal/privacy/
    • WeChat under https://www.wechat.com/en/privacy_policy.html
  4. You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account.
  5. Your Third-Party Social Media Service stores the data on servers outside the EU /EEA. Companies belonging to the Group of Your Third-Party Social Media Service can access the data and, under the respective law, authorities might have access in certain cases. Your Third-Party Social Media Service may also transfer this data to other countries outside the EU or the EEA that do not have a level of data protection comparable to that in the EU. You can also find more information at the links above.

3.5. Information Collected while Using the Application

  1. While using Our Application, in order to provide features of Our Application, We may collect:
    • Information regarding Your location to facilitate Bluetooth pairing when connecting the Service to your smart fitness device via Bluetooth;
    • Activity record data: such as height, weight, heart rate, total output and calories burned; participation or registration in cycling events; race results and cycling performance information (e.g., rankings, ride-related information)
  2. We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

3.6. Google Analytics

  1. If you have given your consent, we use Google Analytics on Our Website an analysis tool of the Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google“).
  2. Google Analytics uses cookies that enable an analysis of Your use of Our Website. The information collected by means of the cookies about your use of Our Website is generally transferred to a Google server in the USA and stored there.
  3. During your visit to the website, the e.g. the following data is collected:
    • The pages you visit, your “click path”.
    • Achievement of “website goals” (conversions, e.g. newsletter sign-ups, downloads, purchases)
    • Your user behavior (e.g. clicks, dwell time, bounce rates)
    • Your approximate location (region)
    • Your IP address (in shortened form)
    • Technical information about your browser and the end devices you use (e.g. language setting, screen resolution)
    • your internet service provider
    • the referrer URL (via which website/advertising medium you came to this website
  4. Google will use such data on our instruction for the purpose of evaluating your use of Our Website and compiling reports on website activity. The reports provided by Google Analytics are used to analyze the performance of Our Website and the success of our marketing campaigns. We have concluded the standard contractual clauses with Google as explained in Section 6.1 below. However Google may also use the data for Google´s own purposes e.g. such as profiling or linking them to Your Google account. You can find out more about this under https://policies.google.com/privacy.
  5. You may revoke your consent at any time (without affecting the lawfulness of the processing carried out on the basis of the consent until the withdrawal) by undoing the consent given in our consent tool.

4. USE OF YOUR PERSONAL DATA AND LEGAL BASIS

4.1.

The Company will use Personal Data for the following purposes and based on the following legal basis:
  1. To provide Our Service (e.g. the Usage data and data necessary for open an Account and data collected while using the Application). The legal basis for such is Art. 6 para. 1 lit. b) GDPR. As far as data concerning your health (e.g. such as heart rate) are collected while using the Application the legal basis for that is Art. 9 para. 2 lit. b) GDPR. Please view section 11.2 below concerning Your right of withdrawal.
  2. To manage Your Account: to manage Your registration as a user of the Service. The legal basis for such is Art. 6 para. 1 lit. b) GDPR.
  3. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. The legal basis for such is Art. 6 para. 1 lit. b) GDPR.
  4. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. The legal basis for such is Art. 6 para. 1 lit. b) GDPR.
  5. To contact You: With Your prior consent, to contact You by email, telephone, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications with informative communication related to functionalities, products and contracted services. The legal basis for such is Art. 6 para. 1 lit. a) GDPR. Please view section 11.2 below concerning Your right of withdrawal. We will also contact You by email, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications with regards to updates, including security updates, when necessary or reasonable for their implementation. The legal basis for such is Art. 6 para. 1 lit. b) GDPR. We can also contract you by email, SMS, or other equivalent forms of electronic communication if we have the legal interest to protect our Services and Your use of our Services e.g. in case of an unauthorized attempt of login. The legal basis for such is Art. 6 para. 1 lit. f) GDPR.
  6. With Your prior consent to provide You with news, special offers and general information about other goods, services and events which We offer that are similar to those that You have already purchased or enquired about. The legal basis for such is Art. 6 para. 1 lit. a) GDPR. Please view section 11.2 below concerning Your right of withdrawal.
  7. To manage Your requests: To attend and manage Your requests to Us. The legal basis for such is Art. 6 para. 1 lit. b) GDPR.
  8. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. The legal basis for such is Art. 6 para. 1 lit. f) GDPR. We will provide notice before Your Personal Data is transferred.
  9. Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). The legal basis for such is Art. 6 para. 1 lit. f) GDPR and our interest to adhere to applicable law.
    The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
    • Protect and defend the rights or property of the Company whereby the legal basis for such is Art. 6 para. 1 lit. f) GDPR.
    • Prevent or investigate possible wrongdoing in connection with the Service whereby the legal basis for such is Art. 6 para. 1 lit. f) GDPR.
    • Protect the personal safety of Users of the Service or the public whereby the legal basis for such is either Art. 6 para. lit. f) or Art. 6 para. 1 lit. d) GDPR.
    • Protect against legal liability whereby the legal basis for such is Art. 6 para. 1 lit. f) GDPR.

5. OBLIGATION TO PROVIDE PERSONAL DATA

In principle, You are under no legal or contractual obligation to provide Us with Your Personal Data. You download and use the Application on a voluntary basis. However, certain personal data, such as Your e email address, payment data must be provided in order to register and use the Application. Certain Personal data must also be collected and processed by Us when You use our Service, as otherwise You will not be able to use the Application’s functions.

6. DATA SHARING

We may share Your personal information in the following situations:

6.1.

With Processors: We may share Your Personal Data with Processors will process the Personal Data on Our behalf provided that We have concluded the standard contractual clauses issued by the EU Commission with the respective Processor. You can access the standard contractual clauses from 2021 at: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj.

6.2.

For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

6.3.

With other users: when You share Personal Data or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
6.4.
With authorities: if We have to comply with applicable law.

6.5.

With Your consent: We may disclose Your personal information for any other purpose with Your consent. For your right to withdraw such consent please view section 11.2 below.

7. RETENTION OF YOUR PERSONAL DATA

In principle, the Company will retain Your Personal Data only for as long as is necessary for the purposes for which they were collected unless deletion is prevented by statutory retention periods (if We are required to retain Your data to comply with applicable laws) or another legal basis permits further storage e.g. in cases of resolve disputes, and enforce our legal agreements and policies. In principle, Your Personal Data that We retain on the basis of consent in accordance with Art. 6 para. 1 lit. a) GDPR will be deleted if You withdraw this consent, unless this conflicts with statutory retention obligations or another legal basis permits or requires further storage.

8. DELETION OF YOUR PERSONAL DATA BY YOU

8.1.

Our Service may give You the ability to delete certain information about You from within the Service.

8.2.

You may update, amend, or delete Your information at any time by signing in to Your Account, if You have one, and visiting the account settings section that allows You to manage Your personal information. Please view section 11 below with regards to further rights You have concerning Your Personal Data.

9. PLACE OF PROCESSING

9.1.

Your information, including Personal Data, is processed at the Company’s operating offices in Taiwan and in any other places where the e.g. Processors are located. It means that this information is transferred to — and maintained on — computers located outside of the EU, Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

9.2.

The Company will take all steps necessary to ensure that Your data is treated securely and in accordance with the GDPR and any transfer of Your Personal Data to third parties will take place according to Art. 44 et seq. GDPR. In this regard We will use as appropriate safeguards the standard contractual clauses according to Art. 46 para. 2 lit c) GDPR. You can access the standard contractual clauses from 2021 at: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj.

10. CHILDREN’S PRIVACY

10.1.

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.

11. YOUR RIGHTS

11.1. Right to information

You have the right to request confirmation from Us as to whether personal data concerning You is being processed by Us and, if this is the case, a right to information in accordance with Art. 15 GDPR.

11.2. Right to object to data processing and to withdraw consent

Under the conditions of Art. 21 GDPR, You have the right to object to the processing of Personal Data concerning You at any time for reasons arising from Your particular situation, provided that this processing is carried out on the legal basis of our legitimate interest (Art. 6 para. 1 lit. f) GDPR). We will then cease processing Your personal data unless We can demonstrate compelling legitimate grounds for the processing, which override Your interests, rights and freedoms, or the processing is carried out by Us for the establishment, exercise or defence of legal claims.
In accordance with Art. 7 (3) GDPR, You have the right to withdraw Your consent to the processing of Your Personal Data at any time. The consequence of this is that We may no longer continue the data processing that was based on this consent in the future. Your withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
11.3. Right to rectification
Under the conditions of Art. 16 GDPR, You have the right to obtain from Us without undue delay the rectification of inaccurate personal data concerning You that We process.
11.4. Right to erasure
Under the conditions of Art. 17 GDPR, You have the right to request the erasure of Personal Data concerning You. In particular, You have the right to erasure if
  • the data in question is no longer necessary for the purposes for which it was collected or processed
  • the data storage period has expired,
  • You have successfully objected to the processing, or
  • the processing is unlawful.
11.5. Right to restriction of processing
Under the conditions of Art. 18 GDPR, You have the right to demand that We restrict the processing of Your personal data. In particular, You have the right to restrict processing if
  • the accuracy of the Personal Data is disputed between You and Us
  • the successful exercise of a right to object is still disputed between You and Us, or
  • You have a right to erasure and You request restricted processing instead of erasure.
11.6. Right to data portability
Under the conditions of Art. 20 GDPR, You have the right to demand that We provide You with the Personal Data concerning You and provided by You, which We process on the basis of Your consent (Art. 6 para. 1 lit. a) GDPR) or to fulfil the contract of use of the Application or to carry out pre-contractual measures at Your request, in a structured, common, machine-readable format. Where technically feasible, You can also request that We make this data available to other controllers.
11.7. Exercising the aforementioned rights
If You wish to exercise one of Your aforementioned rights, You can contact Us informally using the contact details provided above in the section 2.
12. AUTO-RENEWABLE SUBSCRIPTIONS
Apple
If you subscribe through Apple, the terms of auto-renewable subscriptions are governed by the Apple Standard End User License Agreement (EULA):
Google
If you subscribe through Google, the terms of auto-renewable subscriptions are governed by the Google Play Terms of Service.
13. CHANGES TO THIS PRIVACY POLICY
As part of the ongoing development of data protection law and technological or organisational changes, our data Privacy Policy is regularly reviewed to determine whether it needs to be adapted or supplemented. You will be informed of any changes.