Terms of Use






Terms of Use — WhiizU

Terms of Use

Last updated: August 19, 2026

1. AGREEMENT TO OUR LEGAL TERMS

  1. We are TraniVerse Sports Technology Inc. (“Company,” “we,” “us,” “our“), a company registered in Taiwan at 5 F., No. 552, Sec. 5, Zhongxiao E. Rd., Xinyi Dist., Taipei City 110039.
  2. We operate the mobile application WhiizU (the “App“), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms“) (collectively, the “Services“).
  3. You can contact us by phone at +886 2 26923382 or by email at fit.service@whiizu.com or by mail to 5 F., No. 552, Sec. 5, Zhongxiao E. Rd., Xinyi Dist., Taipei City 110039, Taiwan.
  4. If accepted by you, these Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and TraniVerse Sports Technology Inc., concerning your access to and use of the Services.
  5. We may update these Legal Terms or add supplemental conditions at any time, which will be incorporated if you accept the modified Legal Terms.
  6. The Services are not intended for, and may not be used by, anyone under the age of 16. All users who are at least 16 but who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.
  7. We recommend that you print a copy of these Legal Terms for your records.

2. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

3. INTELLECTUAL PROPERTY RIGHTS

3.1. Our intellectual property

  1. We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).
  2. Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
  3. The Content and Marks are provided in or through the Services for your personal, non-commercial use only.

3.2. Your use of our Services

  1. Subject to your compliance with these Legal Terms, including the PROHIBITED ACTIVITIES section below, we grant you for the time you subscribe to the respective Service a non-exclusive, non-transferable, license to:

    • access the respective Service; and
    • download or print a copy of any portion of the Content to which you have properly gained access;

    in each case solely for your personal, non-commercial use.

  2. Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
  3. If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: fit.service@whiizu.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

3.3. We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

  1. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms.

3.4. Your submissions

Please review this section and the PROHIBITED ACTIVITIES section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you send us any Submission.

Submissions: By directly sending us any comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree that we can use these comments, suggestion, idea, feedback, or other information to improve our Services without acknowledgment or compensation to you.

3.5. You are responsible for your Submissions:

  1. If sending us Submissions through any part of the Services you:

    • warrant that you will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
    • warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
    • warrant and represent that your Submissions do not constitute confidential information.
  2. You are solely responsible for your Submissions and you expressly agree to reimburse us according to the provisions of applicable law for any and all losses that we may suffer because your willful or negligent breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

4. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you are at least 16 years of age, and if you are a minor in the jurisdiction in which you reside, you have the permission of, and are directly supervised by, your parent or guardian as required by Section 1 above; (4) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (5) you will not use the Services for any illegal or unauthorized purpose; and (6) your use of the Services will not violate any law or regulation applicable to you.

5. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is illegal, defamatory, obscene, abusive, discriminatory, sexually explicit or similarly inappropriate.

5.1. Account Usage Restriction

If multiple individuals, organizations, or businesses (such as gyms, studios, or training facilities) intend to use WhiizU services, they must contact WhiizU or its authorized local corporation to discuss appropriate usage arrangements.

6. PURCHASES AND PAYMENT

We do not receive or store your full payment card number. Purchases of the Services, including subscriptions, can be made through:

  • the third-party platform from which you obtained the App, such as Apple’s App Store or Google Play Store; or
  • our web portal at my.whiizu.com.

Purchases made through a third-party platform are processed by that platform under its own terms and conditions. Purchases made through our web portal are processed by our third-party payment service provider, ECPay (Green World FinTech Service Co., Ltd.).

You agree to pay the price for the respective Service you order. You agree to provide accurate purchase and account information for all transactions and to promptly update those details to ensure successful transactions. We reserve the right to refuse orders, and limit quantities per person or household. Orders suspected to be from dealers or resellers may be restricted or prohibited.

7. SUBSCRIPTIONS

7.1. Billing, Renewal and Cancellation

If you subscribed the Service by purchasing through a third-party platform (like Apple’s App Store or Google Play Store), the purchase is subject to those platforms’ payment terms and conditions, and you need to cancel through the tools made available by that third party, which may include visiting your account and turning off auto-renewing payments for the Service. In addition, we do not control how you can pay for or cancel Service through those platforms.

If you subscribed the Service through our web portal at my.whiizu.com, your subscription renews automatically at the end of each subscription period, at the price and for the interval of the plan you selected, unless you cancel before the end of the then-current period. You can cancel your subscription at any time through that portal.

7.2. Free Trial

We offer a 30-day free trial to new users who subscribe to the Services, regardless of the channel through which you subscribe. At the end of the free trial, the account will be charged according to the user’s chosen subscription.

7.3. Questions and Complaints

If you have any questions or are unsatisfied with our Services, please email us at fit.service@whiizu.com.

7.4. Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you and ask for your acceptance in accordance with applicable law. If you do not agree to such communicated change of subscription, both parties have the right to cancel the Service to the time the price change will come into effect.

8. REFUND POLICY

8.1. Purchases through a third-party platform

If you purchased through a third-party platform, you may be eligible for refunds only in accordance with the refund policy specified by that platform. We do not control whether such a refund is granted.

8.2. Purchases through our web portal

This section applies to subscriptions purchased through our web portal at my.whiizu.com. To request a refund under this section, email us at fit.service@whiizu.com. Approved refunds are made using the same means of payment that you used for the initial transaction and are processed within 14 days of approval. This section applies in addition to, and does not limit, the right of withdrawal under Section 12 or any other right you may have under applicable law.

  1. First subscription. You may request a full refund within 14 days of your first subscription payment, for any reason. This applies once per account.
  2. Free trial. Where your subscription began with a free trial, the 14-day period under paragraph 1 runs from the date of the first payment charged at the end of the trial, not from the start of the trial.
  3. Automatic renewal. You may request a full refund of a renewal payment within 14 days of that payment, provided that you have not used the Services during the renewed subscription period. If you have used the Services during that period, the renewal payment is not refundable, but you may cancel at any time to prevent further renewals.
  4. Cancellation during a subscription period. If you cancel during a subscription period, no partial or pro-rata refund is given for the remainder of that period. You retain access to the Service until the end of the period for which you have paid.
  5. Repeated requests. We may decline a refund request where refunds have already been granted for the same account or the same means of payment.

9. SOFTWARE

We may provide software for use with our Services. If accompanied by an end user license agreement (“EULA”), its terms will govern the use of the software. If not, you are granted a non-exclusive, personal, non-transferable license to use the software solely with our services for the time of the subscription of the respective Service with which the software was provided. Reproduction is only permitted as far as necessary to use the functions of the software activated for you. Redistribution of the software is prohibited except as permitted by the EULA or these Legal Terms.

10. PROHIBITED ACTIVITIES

10.1.

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

10.2.

As a user of the Services, you agree not to:

  • Systematically retrieve data without written permission.
  • Mislead or defraud us or other users.
  • Interfere with security features.
  • Disparage or harm us or the Services.
  • Use information obtained for harassment.
  • Misuse support services or submit false reports.
  • Violate laws or regulations applicable to you.
  • Engage in any framing or linking in the Services that is not authorized by us.
  • Transmit viruses or disruptive material.
  • Use automated tools without authorization.
  • Remove copyright notices.
  • Impersonate others or use their usernames.
  • Transmit spyware or similar devices.
  • Disrupt the Services or connected networks.
  • Harass our employees or agents.
  • Attempt to bypass access restrictions.
  • Copy or adapt the Services’ software, unless such is explicitly permitted by law which cannot be derogated from by agreement.
  • Reverse engineer the software, unless such is explicitly permitted by law which cannot be derogated from by agreement.
  • Use unauthorized automated systems.
  • Collect user data for unsolicited emails.
  • Use the Services for commercial purposes.
  • Transfer or sell your profile.
  • Advertise goods and services via the Services.

11. USER GENERATED CONTENT

The Services do not offer users the ability to create, submit, post, display, transmit, publish, distribute, or broadcast content or materials on the Services. Any comment, suggestion, idea, feedback, or other information that you send us directly is a Submission and is governed by Section 3.4 and Section 3.5 above.

12. RIGHT OF WITHDRAWAL

12.1.

If you are a consumer, meaning a natural person entering into the contract regarding the Services for purposes that predominantly are outside your trade, business or profession, you have subject to Section 12.2 a right of withdrawal according to applicable law as stipulated in the following withdrawal instruction:

Withdrawal Instruction

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (fit.service@whiizu.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). It is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract and you purchased through a third-party platform, the reimbursement process will follow the policy of the app store you used for the initial transaction.

If you withdraw from this contract and you purchased through our web portal at my.whiizu.com, we will reimburse you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment that you used for the initial transaction, and you will not incur any fees as a result of the reimbursement.

12.2.

You lose the right of withdrawal if you have explicitly given your consent that the Services shall begin prior to expiry of the withdrawal period and you have acknowledged that by your consent you lose your right of withdrawal hereby.

13. SERVICES MANAGEMENT

We reserve the right to: (1) monitor the Services in accordance with applicable data protection law in particular the GDPR for violations of these Legal Terms; (2) take legal action against violators, including reporting them to authorities; and (3) manage the Services to protect our rights and ensure proper functioning.

14. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://event.whiizu.com/privacy-policy/. Please be advised the Services are hosted in Taiwan. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Taiwan, then through your continued use of the Services, you are transferring your data to Taiwan, and you expressly consent to have your data transferred to and processed in Taiwan.

15. TERM AND TERMINATION

15.1.

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, TERMINATE THE SERVICE WITHOUT A NOTICE PERIOD IF YOU ARE IN MATERIAL BREACH WITH THESE LEGAL TERMS AND DO NOT REMEDY THIS BREACH WITHIN A REASONABLE TIME SPECIFIED BY US IN A WARNING NOTE. SPECIFYING A TIME PERIOD IS NOT NECESSARY IF YOU (I) SERIOUSLY AND DEFINITIVELY REFUSE THE REMEDY OR (II) CIRCUMSTANCES EXIST THAT, HAVING WEIGHED THE INTERESTS OF BOTH PARTIES AGAINST EACH OTHER, JUSTIFY IMMEDIATE TERMINATION. IT IS IN PARTICULAR CONSIDERED A MATERIAL BREACH IF YOU CARRY OUT A PROHIBITED ACTIVITY AS LISTED IN SECTION 10 OF THESE LEGAL TERMS.

15.2.

If we terminate the Services in accordance with Section 15.1, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

16. MODIFICATIONS

Beyond what is necessary to maintain conformity we are entitled to modify any or all of the Services if this is necessary (i) due to compliance with applicable law, or (ii) to adjust the Services to a new technical environment, to an increased number of users or for other important operational reasons, and if we inform you about the modifications in a clear and comprehensible way and such modification does not incur in any additional costs for you. If such modification affects your ability to access the respective Service or the usability of the respective Service for you and the impairment of the accessibility or usability is not only insignificant, we will inform you within a reasonable period before the time of the modification by means of a durable medium. The information will contain details of the characteristics and the time of the modifications and your right to terminate the contract or the exclusion of such right to terminate. If such modification affects your ability to access the Services or the usability of the Services for you and the impairment of the accessibility or usability is not only insignificant, you are entitled to terminate the respective Service within 30 days of the receipt of the information. This does not affect any other right you may have under these Legal Terms or applicable law.

17. GOVERNING LAW AND JURISDICTION

These Legal Terms shall be governed by the law of the country where you reside at the time entering into the respective contract to purchase the Services.

18. REMEDIES FOR FAILURE TO SUPPLY AND LACK OF CONFORMITY

Your rights in case we fail to supply the Services or in case the Services do not have the required conformity are determined by the applicable law according to Section 17 above.

19. LIMITATIONS OF LIABILITY

19.1.

Subject to Section 19.4, in the event any losses that were caused by your breach of these Legal Terms or which were beyond our control and which we could avoid through appropriate actions, we will not be responsible (under these Legal Terms or for negligence) for such losses. If we fail to comply with these Legal Terms, we will only be responsible for loss or damage you suffer that is a foreseeable result of our breaking these Legal Terms or our failing to use reasonable care and skill. However, we are not responsible for any loss or damage that is not foreseeable, and, if the Service is not performed with reasonable care and skill, you agree to give us a reasonable opportunity to re-perform them for you and that re-performance will be your sole and exclusive remedy for that failure. If either it is obvious that it will happen or if, at the time you accepted these Legal Terms, both you and us knew it might happen, and such loss or damage will be deemed foreseeable.

19.2.

The total liability of us for any claim arising out of or relating to these Legal Terms or Service, regardless of the form of the action, is limited to the greater of US$100 or the amount paid by you to use Service during the 12 months preceding the claim.

19.3.

Furthermore, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity if you use the Service for any commercial purpose (i.e., as a business, whether as sole proprietor or legal entity).

19.4.

The limitations set forth in this Section 19 will not limit or exclude liability for the gross negligence, fraud (including fraudulent misrepresentation) or intentional misconduct of us or for personal injury, death or property damage to the extent caused by our negligence or a defect in the Service (except to the extent such injury or damage is caused by your or any third party’s negligence or violation of these Legal Terms), or under applicable law.

20. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By visiting, emailing us, or filling online forms, you’re engaging in electronic communications. Unless a stricter form is prescribed by applicable law, you consent to receive such communications electronically, including agreements, notices, and disclosures.

22. MISCELLANEOUS

Our failure to enforce any provision doesn’t waive our right to do so later. These Legal Terms operate to the fullest extent permitted by law. If any part of these Legal Terms is deemed unlawful, it doesn’t affect the validity of the rest if the rest is capable of continuing in existence without the unlawful part. These Legal Terms don’t create a joint venture, partnership, or agency relationship between us.

23. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

TraniVerse Sports Technology Inc.